How does the application work
- The Xtraspots app offers two main functionalities. Firstly, you can become a host by renting out your driveway or parking spots. Alternatively, as a user, you can conveniently search for and reserve your exclusive parking spot in advance using the app. Better yet, you have the option to both host and reserve parking spots, providing a versatile experience tailored to your needs.
How do I reserve a spot
- The Xtraspots app offers two main functionalities. Firstly, you can become a host by renting out your driveway or parking spots. Alternatively, as a user, you can conveniently search for and reserve your exclusive parking spot in advance using the app. Better yet, you have the option to both host and reserve parking spots, providing a versatile experience tailored to your needs.
Can I extend my reservation
- Absolutely! To extend your reservation, simply navigate to the 'Reservations' section. Locate the spot where you've parked, and from there, you can extend the parking time. It's important to note that if there is no available time slot following your current reservation for that particular spot, extension may not be possible
Can I cancel my reservation
- At Xtraspots, our cancellation policy is crafted with care to safeguard both hosts and drivers. As a driver, you're free to cancel any parking reservation and receive a full refund up to 30 minutes before the scheduled start time. If cancellation occurs within 30 minutes of the appointment start time, a 25% fee is applied to compensate the host, ensuring a fair and convenient experience for everyone involved. Thank you for your understanding and cooperation.
What is a partnership spot
- A partnership spot refers to a parking lot not owned by Xtraspots, but where we have a special arrangement. By presenting the provided coupon during checkout, you can enjoy a discount on your parking fees at these partnered locations.
Report a Safety Issue
My host’s parking spot/lot was unsafe
- We hope every time you park, using the app, is safe and comfortable. Parking Spots need to meet certain requirements to help ensure a safe experience for everyone. If you didn't feel safe parking in this spot, let us know why below. We'll be in touch to help. Email issue to info@xtraspots.com or click on contact us
- For other issues, select the right article to get the quickest help.
I was discriminated against by my Host
- We are sorry to hear about this. We take allegations of discrimination seriously. Please share details of what happened. Make sure to include the details of the reservation.
The spot did not match the profile in the app
- For every parking trip, your Xtraspots app helps you recognize the driveway, spot, or lot you are parking in. After your parking request is accepted, your app displays you’re a picture of the spot and the appropriate address information
- If the parking spot was not what you were expecting, please let us know by emailing info@xtraspots.com or contact us.
Safety Incident Reporting Line
- If you require immediate police or medical attention, please call 911. Once all parties are out of harm's way and the necessary authorities have been contacted, please click on the link below to speak with an Xtraspots representative.
- Contact Xtraspots Safety Incident Reporting Line. Please note that this line is strictly for users who require safety-related assistance.
Provide Host Feedback
- When drivers finish the parking (over the parking time).
- Go to the reservation page on the sidebar.
- Left a review for the host.
- (That's our current process, but in the future, there will be an UI to show up when the user checkout, if they skip it, they can leave the review on the reservation page which on the sidebar)
