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Accounts & Payments

Accounts & Payments

Login Issues

What if I forget my username and/or password?
  • You should have received your username and password in an email from Xtraspots. If you do not see the email, you can check your spam folder. Note: Your password is essential for partnering with Xtraspots – we recommend writing it down or storing it somewhere secure.
We have a simple tool to update your password
  • Below the “enter password” box on the “Welcome Back” page is a hyperlink reading “Forgot Password”
  • You will receive an email with instruction to enter a new password
  • Enter your new password (it must be at least 8 characters long and contain one non-digit character and a number).
  • Select Reset. If a red error message appears, edit the password based on the instructions.
  • Once your password is updated you will be able to log in again.
  • Video tutorial: https://youtu.be/u75Lk39J0YU

Get Help with Payments

Switch the payment method for a past trip
  • The payment method cannot be changed once the charge is finalized.  You can change the payment method for future trips by going into the “Payments” section of the app and clicking on + Add Credit/Debit Card or selecting Apple Pay on the payment page.
My fare was not correct

I lost access to my email address

  • If you’re unable to sign in to an existing account because you no longer have access to the email address associated with the account, please contact us by emailing info@xtraspots.com from your new email address and we will call you back at the phone number on file.  This information is required to ensure the security of your account.

I changed or lost access to my phone number

If you no longer have access to the phone number associated with the account, take the following steps to update your phone number:

  • Open the Xtraspots app.
  • Select “My Profile”
  • Click on “edit” in the top right
  • Updated phone number and save.
  • Follow the verification and update prompts.

I think my account has been hacked

If you suspect that someone else used your account or there is suspicious account activity, your account may be compromised. Suspicious activity includes:
  • Parking requests on your account you didn’t make.
  • Completed parking on your account you didn’t request or take.
  • Receipts for parking on your account that you don’t recognize.
  • Account changes that you did not make.
  • Changes to your payment profile that you did not make.
  • Password, phone number or email attached to your account updated without your knowledge.

If you can sign into your account, you should reset your password. 

  • Select “Forgot Password” from your app menu.
  • Check email.
  • If you can not sign in contact us immediately by emailing info@xtraspots.com.