You should have received your username and password in an email from Xtraspots. If you do not see the email, you can check your spam folder. Note: Your password is essential for partnering with Xtraspots – we recommend writing it down or storing it somewhere secure.
We have a simple tool to update your password
Below the “Enter Password” box on the “Welcome Back” page is a hyperlink reading “Forgot Password”.
Once selected, you will receive an email with instructions to enter a new password.
Enter your new password (it must be at least 8 characters long and contain one non-digit character and a number).
Select Reset. If a red error message appears, edit the password based on the instructions.
Once your password is updated, you will be able to log in again.
We want to make sure your information is accurate. To do this, hosts will go through a verification process to validate ownership of the property being rented.
Get Help with Payments
How will I get paid?
You will receive your payments directly to the bank account you have registered with us.
To set up your payment details, please enter your bank account information in the 'Payout' section, found under the 'Rent My Spot' tab in our application.
Payments are processed weekly, with payouts being issued every Friday."
Switch the payout
The payout method can be changed using the "Payout" link in the application under the "Rent My Spot" section. Follow the on-screen instructions.
The fare collected was not correct
Please contact our dedicated service team for resolution by emailing info@xtraspots.com
Parking Spot Requirements
Each rented parking spot must be designed to accommodate a single vehicle only. It is essential that each spot is easily accessible, allowing for straightforward entry and exit without the need to move other vehicles. In addition, to promote inclusivity and accessibility, it is encouraged that all parking spots that can accommodate wheelchairs are designated wheelchair accessible.
Wheelchair accessible parking spaces must be a minimum of 96 inches (8 feet) wide, with an adjacent access aisle of at least 60 inches wide. For van-accessible spaces, the access aisle width should be at least 96 inches. The surface of accessible parking spaces and access aisles should be firm, stable, and slip-resistant. It should also be reasonably level. There should be no obstacles such as curbs or stairs between the parking space and the accessible entrance. This includes ensuring there are no barriers or obstacles preventing a person using a wheelchair from comfortably accessing and using the designated parking space.
Multiple Spots to Rent
My driveway can park multiple cars. Can I rent more than one spot?
Absolutely! You can rent multiple parking spots in your driveway using the 'create spot' system. Simply click on the '+' symbol next to the spot number to add additional spots. It is crucial to ensure that each parking spot allows for easy entry and exit without requiring the movement of other cars.
I lost access to my email address
If you’re unable to sign in to an existing account because you no longer have access to the email address associated with the account, please contact us at info@xtraspots.com from your current email address, and we will call you back at the phone number on file. This information is required to ensure the security of your account.
I changed or lost access to my phone number
If you no longer have access to the phone number associated with the account, take the following steps to update your phone number:
Select "My Profile".
Click "Edit" in the top right.
Update to your correct number and save.
Follow the simple verification and update prompts.
I think my account has been hacked
If you suspect that someone else used your account or there is suspicious account activity, your account may be compromised. Suspicious activity includes:
Parking requests on your account you didn’t make.
Completed parking on your account you didn’t request or take.
Receipts for parking on your account that you don’t recognize.
Account changes that you did not make.
Changes to your payment profile that you did not make.
Password, phone number or email attached to your account updated without your knowledge.
If you can sign into your account, you should reset your password.
To do this:
Select “Forgot Password” from your app menu.
Check email.
If you can not sign in contact us immediately by emailing info@xtraspots.com.
